Refund / Return / Exchange Policies:
What should I do if I receive a damaged / defective / incomplete / wrong item from Charismomic?
** Any complaint raised after 48 hours of receiving the item shall not be entertained under any circumstances
Why has my return request been declined?
What are the non-returnable products?
- Gift vouchers issued by Charismomic
- Lingerie, innerwear, and swimwear
- Baby shower gowns
- Skin care products
- Food items
- Clay and ink frames
Are there any charges applicable for reverse pick up?
When can I return the product?
Products returned after 5 working days of receiving will not be accepted back.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Can I exchange the existing product with a new product?
What is the returns procedure?
To return/exchange your order, please follow these steps.
Please ensure the below while returning products to Charismomic:
- Ensure your order number, name, and phone number are clearly mentioned on the parcel.
#15, 5th Cross road
P&T Layout, Coconut Groove
Horamavu, Bangalore 560043.
Terms & Conditions for Return:
- PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION.
Please follow these steps to raise the request:
- Fill the Return/Exchange form.
Will I get a full cash refund on return of order?
- Charismomic does not offer cash refund.